Application Support and Maintenance - Healthcare Provider

. Mandatory Skill Set: Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support.

. Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs perform root cause analysis for recurring issues.
. Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
. Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.
. Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.
. Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements

Skill Description

Understanding of registration, benefits verification, and preservice processes
Skills supporting eligibility transactions (270/271), coverage discovery
Ability to maintain payment systems, PCIcompliant workflows, reconciliation
Troubleshooting kiosks, checkin tools, patient identification devices
Experience with scanning/indexing of registration documents
Integration of PA systems with EMR, billing, scheduling, and financial systems
Experience working with Patient Access systems like HealthQuest, PatientSecure,WorldView and other similar applications