Application Support Analyst
- Posted 14 days ago
- Be among the first 10 applicants
Job Description
We are looking for a Production Support Analyst to support critical banking applications in the Trade Finance and Supply Chain space.
Responsibilities
- Resolve production incidents escalated from L1 within SLA, and escalate to L3 with full diagnostics
- Troubleshoot using application logs, SQL, interface flows and batch outputs
- Raise and track problem tickets for recurring issues
- Monitor application health, queues and scheduled jobs, and rerun failed jobs per runbook
- Handle service requests and pre-approved data fixes under Change Management
- Maintain runbooks and knowledge articles, and flag repetitive tasks for automation
- Support releases with post-deployment checks, user sanity testing and migration validation
- Participate in shift rotation and on-call cover
- Share support insights with project and L3 teams, and contribute to service reviews
Requirements
- 3 to 5 years in application or production support, ideally in banking or financial services
- Trade Finance, Supply Chain Finance or E-Invoicing knowledge preferred
- Unix/Linux, shell scripting, and strong SQL
- Autosys, Crontab or Quartz
- ITIL, ServiceNow, JIRA and SharePoint
- SWIFT, ISO 20022, XML or EDIFACT message tracing
- Basic understanding of REST APIs, microservices, SSL/TLS, and certificates
- Clear communication across countries and teams, and composure during incidents
More Info
Key Skills
About Company
Skills:
Scheduling Tools, Bash, Autosys, Datadog, Cloud Computing, Unix Commands, Terraform, Linux, Shell scripting, Azure, Kubernetes, AWS, Cloud-Native technologies, Control-M
Skills:
Unix, Vpns, Pl Sql, Performance Tuning, Problem Management, Oracle, Database Migration, Change Management, Sql, Devops, Ansible, Incident Management, Load Balancers, Itil Processes, Oracle Reports, Service Request Management, Oracle Forms, GCP networking, hybrid cloud connectivity, observability tools, On-Premises to Cloud migrations, access management, enterprise monitoring, Infrastructure-as-Code, IAM security
Skills:
certificate management , team problem solving , Oracle PL/SQL, It Infrastructure Operations, Scheduling Tools, Service Request Management, Microservices Design, Computer Science, Data Formats, Change Management Process, Automating Tasks, Business Analysis Management, e-invoicing, Liaise With Stakeholders, Post-production Support, Production Support
Skills:
Java, Rabbitmq, Gwt, Javascript, Oracle, Sql, Spring, Web Services
Skills:
Exchange Connectivity, perl scripting, Linux Os, Sql, Uat Testing, risk management, Relational Databases, exchange market data, Order Management, low-latency trade execution