Application Support Analyst NetSuite | NSAR | L2 Support

Experience: 3–5 Years

Location: Vadodara

Candidates: Open to candidates from anywhere in India

Work Mode: Hybrid / Remote

Initial Requirement:1 week WFO

Shift:3:00 PM – 12:00 AM; may include night shifts in future

CTC: Up to 8.5 LPA

Joining:Immediate–30 Days Mandatory

Role Overview

We are looking for an Application Support Analyst with hands-on NetSuite application support experience and exposure to NetSuite Account Reconciliation (NSAR). The role involves L2 application support, troubleshooting, user access management, stakeholder interaction, application administration, and collaboration with global/US-based teams.

Mandatory Skills

• NetSuite – Minimum 3 Years
• NSAR – Minimum 1 Year
• Advanced/Expert Microsoft Excel
• Application Support / L2 Support
• Strong troubleshooting and problem-solving
• Strong communication and stakeholder management
• US stakeholder interaction
• Incident and issue resolution
• Application configuration/support
• Change management

Good to Have

• CaseLocker
• Ragic
• Salesforce
• DocuSign
• Microsoft Copilot / AI tools

The JD specifically mentions CaseLocker, Ragic, Salesforce and DocuSign as applications the candidate may need to learn/support, with exposure considered an advantage.

Key Responsibilities

• Provide L2 support for NetSuite and NSAR.
• Manage NSAR access requests, provisioning and governance.
• Troubleshoot NetSuite, NSAR and integrated-system issues.
• Perform root-cause analysis and work with development teams on complex issues.
• Support users and conduct application training.
• Maintain SOPs, user guides and knowledge-base documentation.
• Support integrations involving Salesforce, NetSuite, Ragic, CaseLocker and DocuSign.
• Support upgrades, enhancements, testing and integration initiatives.
• Monitor application performance and identify recurring issues.
• Generate reports and analyze trends.
• Support system configuration and customization.
• Work with vendors/support partners on complex issues.
• Use AI tools such as Microsoft Copilot for support efficiency and automation.