Application Support Analyst

Job Description :

Join our team as an Application Support Analyst to provide technical and operational support for critical applications, ensuring integrity, availability, and efficiency across business operations.

Responsibility:

• Provide 1st line BAU (Business As Usual) support ensuring application integrity and availability.
• Act as SME for assigned applications, ensuring technical expertise and ownership.
• Resolve service desk tickets following documented procedures.
• Plan, prepare, and deliver project requirements on time.
• Provide audit and compliance documentation when required.
• Ensure SLA adherence for service desk requests.
• Prepare and maintain system support documentation.
• Collaborate with vendors for issue resolution and upgrades.
• Coordinate upgrades, patches, and production fixes.
• Communicate effectively with business operations to resolve issues.
• Provide weekend and out-of-hours support for upgrades and releases.
• Participate in rota for Bank Holiday cover.

Requirements:

• 5+ years of experience in application support roles.
• Experience supporting systems in medium-large enterprises with 1000+ users.
• Proficiency in Windows and SQL.
• Experience in front-office application support.
• Knowledge of SWIFT and MQ Support (desirable).
• Exposure to virtual environment management.
• Experience with monitoring tools and Splunk (preferred).
• Strong SQL query-writing skills.
• Proven experience managing change in complex environments.
• Strong communication and collaboration skills.