5 Years of Experience in Application Support
- Should have a strong technical knowledge of Windows / Linus server based applications and have ability to troubleshoot server related issues, review logs
- Ability to manage support for 6 -8 applications
- A working knowledge of the system development life cycle, general application support standards and ITSM tools
- Ability to work on SQL queries.
- Experience in supporting cloud platform (AWS / Azure) based applications will be added advantage
- Excellent organizational and written skills and the ability to interact with staff at all levels in our organization are essential
- Windows and Linux Server administration, AWS, SQL Query creation
Application Support Ticket based and Project Support
Monday to Friday, EU or US hours
EU 2:00 PM IST to 11:00 PM IST
US 5:30 PM IST to 2:30 AM IST
Responsibilities
Perform critical Application Administration activities including the following
- Support of Applications in accordance with Client SOPs including ticket and non-ticket based support
- Must be able to complete incidents and service requests within defined SLA independently
- Perform application installations and deployment and support other project related activities
- Perform troubleshooting of application problems with no supervision
- Perform reviews of installations, patches and support monthly patching activities
- May be required to be on-call to support after hours issues as they arise
- Develop a deep level of understanding of IT Applications being supported
- Ability to determine and make improvements to applications and processes
- Liases with Application Vendor when required.
- Responsible for pro-actively looking at ways to reduce number of support calls.
- Ensure interfaces between systems are maintained and support appropriately
- Other duties as assigned
