We have an exciting opportunity for you to join our team as Application Support Analyst, based in our Vistra, Mumbai office. This full-time contractual position offers regional coverage, allowing you to make a significant impact to our VFS Team and its growth.
Key responsibilities:
- Provide first level support for application-related issues, ensuring timely resolution and minimal downtime.
- Collaborate with end-users to understand and address their application-related needs.
- Troubleshoot, diagnose, and resolve software and hardware issues in coordination with the IT team.
- Conduct thorough testing and quality assurance on application updates and enhancements.
- Document support processes, procedures, and issue resolutions.
- Work closely with vendors and third-party providers to escalate and resolve complex issues.
- Collaborate with the development team to communicate user feedback and contribute to continuous improvement.
- Keep abreast of industry trends and emerging technologies to enhance the efficiency of application support processes.
Key requirements:
- Proven experience in application support or a related role, is good to have.
- Strong knowledge of troubleshooting techniques and problem-solving skills.
- Familiarity with a variety of operating systems and databases and cloud applications.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively within a team.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize requests.
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Professional certifications such as, MS SQL , ITIL certification or comparable certifications would be a definite advantage
- Experience in the financial/accounting services industry is a plus.
Company Benefits:
At our Vistra office, we believe in putting our employees well-being first! We offer a flexible hybrid working arrangement and probation leave.
If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!
