Application Support Analyst

Key Deliverables

• Provide application support to internal users for enterprise business applications
• Troubleshoot, resolve, and escalate issues related to business applications
• Document resolutions and create knowledge base articles to improve support processes
• Communicate common issues and solutions to stakeholders and assist with regression testing

Role Responsibilities

• Work with Service Desk to address user issues and provide application training
• Track and document issues, prioritizing enhancements and defect resolutions
• Collaborate with application system administrators to support higher complexity activities
• Conduct user acceptance testing and contribute to system testing for new functionalities