Role : Application Specialist
Location : Kolkata
About the Role
The Application Specialist – ROP Device is responsible for delivering effective product demonstrations to doctors and healthcare professionals, ensuring a clear understanding of the device, its features, and clinical benefits.
This role plays a critical part in supporting the sales team through impactful demonstrations, user training, and on-ground clinical support, including installation and troubleshooting in hospital settings. Strong communication skills and hands-on device expertise are essential for success in this role.
Key Responsibilities
- Deliver confident and effective product demonstrations to doctors, hospitals, and clinics.
- Clearly explain device features, clinical benefits, and workflow to healthcare professionals.
- Travel extensively to conduct demos and customer meetings across the assigned region.
- Support the sales team in customer acquisition and conversion through impactful demonstrations.
- Provide on-site training to doctors, nurses, and technicians on device usage.
- Assist in device installation, setup, and initial onboarding at customer locations.
- Address customer queries and provide technical and clinical clarification.
- Build strong knowledge of ophthalmic products, competitors, and clinical workflow.
- Coordinate with internal teams to share feedback, resolve issues, and drive improvements.
Technical Competencies
- Strong knowledge of ROP (Retinopathy of Prematurity) screening and diagnosis workflow.
- Ability to perform and demonstrate live imaging procedures on neonatal patients.
- Understanding of fundus imaging, image capture techniques, and quality optimization.
Behavioral Competencies
- Excellent planning, prioritization, and time management skills.
- Polite, respectful, and collaborative communication style.
- Strong ownership of assigned tasks and goals.
- Responsive, proactive, and solution-oriented mindset.
