Description
- Plan operations and maintenance for Architecture, Engineering and Construction (AEC) applications, infrastructure and data for internal clients, including but not limited to Burns & McDonnell's current primary four applications: Autodesk, Bentley Systems, Hexagon and ESRI.
- Deploy and support AEC applications and additional applications as required by business demand.
- Lead administration and develop automation routines related to product operations (provisions, permissions, metadata) to support business requirements.
- Applies knowledge and experience to complex initiatives and finds/develops operational efficiencies to improve project execution.
- Responsible for coordination between IT disciplines and Global Practices to operate and maintain software and technology that will optimize business processes and deliverables, provide seamless integration, and improve data management.
- Build effective relationships with existing clients and develop new operational opportunities. Responsible for ensuring customer satisfaction goals and expectations are met.
- Troubleshoot critical issues and major problems that have been reported by internal clients or escalated by other IT applications staff.
- Escalate unresolved problems to vendor product support as required in a timely manner.
- Develop application test plans and record outcomes in the initiative execution plan.
- Analyze reoccurring issues to determine root cause, corrective action and recommend preventative action.
- Analyze customer issues to identify trends and make recommendations that reduce the number of reoccurring issues.
- Remain informed on improvements in products relevant to the AEC industry.
- Create system architecture diagrams for critical systems.
- Provide training, guidance, and mentorship to junior IT applications staff.
- Responsible for QA/QC processes for incident tickets.
Qualifications
- Bachelor Degree in Computer Science, MIS, CAD, Engineering or related field. and 8 years professional experience in troubleshooting and resolving design application programs. Required or
- Applicable experience may be substituted for degree requirement. Required
- Expert knowledge of Autodesk, Bentley, Hexagon, ESRI or other engineering and design software suites in a production environment.
- Exceptional customer service, troubleshooting, and analytical skills.
- Exceptional written and verbal communication skills.
- Exceptional ability to ascertain customer concerns, consider alternatives and provide customers guidance to solve their questions or issues.
- Ability to interact with customers in a professional manner that enhances the customers experience and increases productivity and quality.
- Proven ability to develop and maintain strong relationships with clients, vendors and other business partners.
- Strong organizational and prioritization skills to interact with multiple customers with differing needs based on business impact.
- Ability to independently set and meet multiple deadlines.
- Expert computer skills including Microsoft Office.
This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.
Job Information Technology
Primary Location India-Karnataka-Bengaluru
Schedule: Full-time
Travel: No
Req ID: 254821
Job Hire Type Experienced Not Applicable #BMI N/A
