Application/ production support

Job Description:

• We are looking for a skilled Application Production Support Engineer to provide L1 support for critical business applications in the broking.
• The ideal candidate should have hands-on experience with ticketing tools, writing SQL queries, and basic command-line operations on SQL Server.
• Provide L1/L2 application and production support for trading and brokerage systems.
• Handle incident management: logging, triaging, and resolving production issues within SLAs.
• Work with ticketing tools such as Jira, ServiceNow, or Remedy to manage and track issues
• Execute and write SQL queries to investigate application data or perform health checks.
• Run basic SQL Server commands to support application diagnostics and job monitoring

Required Skills:

• Strong experience with ticketing systems (e.g., Jira, ServiceNow).
• Proficiency in SQL - ability to write, debug, and execute queries.
• Working knowledge of SQL Server command-line operations and scripts.
• Understanding of incident and problem management processes (ITIL preferred).
• Basic knowledge of broking/trading domain operations and terminology.
• Good communication and coordination skills to work with cross-functional teams.
• Ability to work in shifts and provide weekend support on a rotation basis.