Contract
Experience:8 to 15
Shift: UK shift
Application Monitoring (SFCC & SFMC MCE & MCP)
- Monitor SFCC site uptime, scheduled jobs, OCAPI/API availability, order flows, and system logs.
- Monitor SFMC (MCE & MCP) journeys, automations, email sends, API usage, and batch activity.
- Acknowledge, categorize, and triage alerts from monitoring tools (New Relic, Splunk, CloudWatch, SFMC logs).
- Perform first-level troubleshooting for email delivery issues, failed sends, HTML/CSS rendering problems, or basic SQL/automation failures.
- Validate email deliverability: bounces, suppressions, spam indicators, and send logs.
- Perform initial checks for REST API failures, authentication issues, or data sync gaps.
- Escalate incidents to L2 with complete diagnostic information (logs, timestamps, payloads, reproduction steps).
- Conduct post-deployment health checks for SFCC & SFMC environments.
- Track all incidents through SLA-driven updates and ensure timely communication with stakeholders.
- Follow incident and change management processes for ticket creation, updates, and approvals.
- Interact with customers/business teams to gather initial details or clarify symptoms before escalation.
Demonstrate self-motivation, continuous learning, and the ability to perform monitoring tasks independently
