Job Description
About Medline:
Medline India was setup in 2010 in Pune, primarily as an offshore Development center and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1300+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. Medline India is proud to be certified as a Great Place to Work by the Great Place to Work Institute (India) for the duration May 2023 May 2024.
We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together in order to solve today's toughest healthcare challenges. These are testimonies to Medline been consistently ranked as Best Employers in multiple categories by Forbes for the last couple of years. We have also been listed at #16 place on Fortune 500 list with $20 Billion sales last year. At Medline India #PeopleMatter.
Medline Industries is a healthcare companya manufacturer, distributor and so much more, doing business in more than 125 countries and territories around the world. We provide the quality medical products and solutions our customers need to deliver their best care to every person in every care setting. Together, we free up the clinical and supply chain resources required to improve the overall operating performance of healthcare.
JOB SUMMARY:
The Application Manager for Source 2 Pay (S2P) business area will be responsible for the organization's portfolio of business applications across various departments and supporting key systems like Coupa, Beeline, etc. This will include development, implementation, upgrades, daily management, and maintenance. Stakeholder management, application availability, system and people performance will be part of the critical responsibilities. The ideal candidate should be technically proficient, have exceptional leadership skills, and a keen understanding of using business applications to enhance productivity and efficiency.
CORE JOB RESPONSIBILITIES:
Provide leadership and direction to a team of professionals responsible for managing applications
Set clear goals, objectives, and performance expectations for the team
Coach, mentor, and develop team members, enabling their professional growth.
Oversee the planning, deployment, development, configuration, testing, and ongoing maintenance of business applications.
Collaborate with stakeholders to define application requirements, priorities, and build consensus.
As a manager of admins of Coupa & Beeline is responsible for all the enhancements, changes and fixing the issues within the system with internal teams and external MSP where necessary.
Lead a team of system support personnel, up to 10 direct reports
Work with the Coupa Implementation / Integration Team to complete Coupa rollout of the P2P Process in new sites
Provide technical support to application users and assist in error management through administration of Medline's support ticketing system.
Identify gaps in existing business processes and recommend new or optimized workflows.
Communicate effectively with cross-functional teams, ensuring alignment on requirements, design, and development.
Participate in project planning, including writing test cases, test scenarios, and managing UAT, functional, integration, and performance testing.
Support system integrations, manage defect resolution, and maintain thorough documentation.
Establish and enforce application governance practices, including change management, release management, & documentation
Monitor application performance, availability, and scalability, taking proactive measures to optimize performance and minimize downtime.
Act as a liaison between IT and other business units, facilitating effective communication and understanding.
Collaborate with business stakeholders to understand their application needs and align IT strategies with business objectives.
Identify opportunities to enhance existing applications or introduce new technologies to drive business efficiency and innovation
Stay updated with industry trends, emerging technologies, and best practices in application management
Collaborate with the IT leadership team to define and execute the IT roadmap, aligning it with business objectives.
Foster a culture of continuous improvement within the team, encouraging innovative ideas and process enhancements
Relevant Work Experience
At least 3 years in a leadership/supervisory role, must have experience leading technical/functional teams
Resource should have Json, Rest, API experience
4+ years of Coupa modules experience around Procure to Pay, SIM, CLM, Sourcing, Reporting; SFTP, and API integrations in Coupa
2+ years of Experience in Beeline EWS or similar VMS tools.
Good to have
Performed leadership roles in 1 or more technology projects General knowledge of in-scope technology domain
Knowledge of Industry best practices pertaining to technology design and management
Strong interpersonal skills with a desire to collaborate with internal and external business/technical teams Able to work in a fast-paced environment and manage multiple projects
Good written and verbal communications skills
Some domestic and international travel may be required
Coupa certification is highly desirable and will be considered an advantage.
Beeline certification is a plus.
SAP experience in Sourcing and Procurement module will be advantage.
Education
Bachelor's degree in computer science, Information Technology, or related field, or equivalent in training and experience
