Application & Infrastructure Support Engineer

Project Description:

We are seeking Support Analyst with experience in Application & Infrastructure Support, Incident Management, and Cloud Operations. The ideal candidate will have a strong background in ITSM processes and a proven ability to maintain application uptime and improve system performance across banking domains.

Responsibilities:

- Deep expertise in 1 or 2 technology stacks and ability to quickly learn new technologies

- Ability to coach and guide the team of Engineers or other Service Management Staff

- Ability to identify requirements and create a solution architecture that meets identified requirements

- Ability to analyze the solution or processes (including, but not limited to Service Management) and offer ways to simplify it

- Proficiency in troubleshooting software or infrastructure issues, troubleshooting using tools or debugging a large codebase

Improves team operation practices by incorporating best practices

- Successfully launches new features or re -architects old features. Begins to balance technology with business value

- Maintaining the coding or Service Management standards

- Identifies and evaluates new technologies for implementation.

-Strong analytical and reasoning skills with an ability to visualize processes and outcomes.

- Experience in system performance monitoring and tuning.

- Continually improves system monitoring and alerting.

- Identifies and fixes the security vulnerabilities.

- Integrates software or existing solutions with existing systems.

- Practical knowledge of Dev Sec Ops Model.

- Ability to develop test plans and quality assurance procedures.

- Recommends changes in policies and procedures.

- Mastery in engineering tools applicable to the specialization (including but not limited to various development tool suites.

Requirements

- 4-10 Years of Experience in Software Development Life Cycle or Service Management (e.g. Incident, Problem, Change, Configuration, Availability, IT Continuant Management )

- Knowledge of or experience in lending domain will be an added advantage

- Deep expertise in 1 or 2 technology stacks and ability to quickly learn new technologies.

- Extensive service Management, scripting, packaging tools, or programming knowledge in various software languages

- Experience / Proficiency in object -oriented design and analysis

- Hands -on experience in designing interactive applications, automation solutions, or service management solutions.

- Excellent knowledge of relational databases, SQL etc.