Application Engineer, Technical Operations

Role Overview

The Application Engineer owns robot deployment, configuration, and customer enablement at assigned sites. This role ensures every robot is correctly mapped, configured, and commissioned, that the customer's on-site team is trained and self-sufficient, and that deployment issues are coordinated smoothly with Technical Support and Site Service Engineers.

Key Responsibilities

Deployment & Configuration

• Site mapping
• Path planning
• Mission creation
• Workflow understanding
• Robot configuration
  
  

Customer Enablement

• Robot commissioning
• Process optimization
• Store/site setup
• Train & support customer team
• Documentation & handover
  
  

Support Coordination

• Work closely with the Technical Support Engineer
• Support Site Service Engineers during deployment
• Escalate issues & provide feedback
• Ensure customer satisfaction
  
  

Qualifications & Experience

• Bachelor's degree in Engineering (Mechanical, Electronics, Robotics, Computer Science, or equivalent)
• 1–3 years of experience in robotics, automation, or field engineering deployment roles; strong freshers with relevant project experience may also be considered
• Working understanding of robot navigation, mapping, or mission-planning concepts is an advantage
  
  

Skills & Competencies

• Strong troubleshooting and problem-solving skills
• Ability to read site layouts/floor plans and translate them into navigation maps
• Clear communication skills for training and enabling customer teams
• Working knowledge of robot software/hardware interfaces and configuration tools
• Basic working knowledge of Linux (command line navigation, file systems, service/process checks)
• Comfortable coordinating across L1 technicians, L3 support, and customer stakeholders
• Organized documentation habits for handover and knowledge continuity
• Willingness to travel to customer sites as required
  
  

Preferred Experience

• Experience in industrial automation, robotics, field service, maintenance, or technical support roles
• Exposure to autonomous mobile robots (AMRs), AGVs, or automation systems will be an added advantage
  
  

Skills: application,technical support,customer