Application Engineer

About The Company

SkillsCapital is a leading global technology solutions provider dedicated to delivering innovative and reliable enterprise platforms. With a strong emphasis on cloud-native applications, SaaS products, and mission-critical business systems, SkillsCapital partners with top-tier organizations across various industries. The company prides itself on fostering a collaborative environment that encourages continuous learning, operational excellence, and customer-centric solutions. Recognized for its commitment to diversity, inclusion, and technological innovation, SkillsCapital is positioned at the forefront of digital transformation, helping clients achieve their strategic objectives through scalable and secure technology services.

About The Role

We are seeking experienced Application Support Engineers to join SkillsCapital's dynamic team. This role offers an exciting opportunity to work remotely with a renowned US multinational corporation that builds and operates large-scale enterprise platforms, cloud-native applications, SaaS products, and mission-critical systems. As an Application Support Engineer, you will play a vital role in maintaining the stability, performance, and security of critical applications used by thousands to millions of users worldwide. You will collaborate with distributed engineering, cloud operations, and product teams to troubleshoot issues, implement fixes, and optimize system performance, ensuring seamless user experiences and high availability of services.

Qualifications

The ideal candidate will possess over three years of experience in application support, production support, or related technical roles. A strong understanding of application architectures, troubleshooting methodologies, and enterprise software systems is essential. Proficiency in SQL and database troubleshooting, along with experience working with incident management platforms such as Jira, ServiceNow, or Zendesk, is required. Candidates should demonstrate excellent analytical and problem-solving skills, along with the ability to communicate effectively with both technical and non-technical stakeholders. Experience supporting cloud-based applications on platforms like AWS, Azure, or Google Cloud, and familiarity with monitoring tools such as Datadog or New Relic, are preferred. A background in scripting languages, microservices architectures, and CI/CD pipelines will be advantageous.

Responsibilities

• Monitor, troubleshoot, and resolve application issues across various environments including production, staging, and testing.
• Investigate incidents, service disruptions, performance bottlenecks, and user-reported issues to identify root causes.
• Collaborate with engineering teams to develop and implement long-term solutions for recurring problems.
• Support application deployments, updates, upgrades, and routine maintenance activities to ensure system stability.
• Work closely with software engineers, DevOps, cloud engineers, product managers, and customer success teams to facilitate seamless operations.
• Manage incident, problem, and change management processes adhering to best practices and organizational policies.
• Analyze logs, system metrics, and monitoring dashboards to proactively identify potential issues before they impact users.
• Coordinate with cross-functional teams to ensure timely resolution of critical production incidents and minimize downtime.
• Document troubleshooting procedures, known issues, operational runbooks, and best practices for future reference.
• Maintain high levels of system availability and reliability in production environments.
• Participate in on-call support rotations and incident response activities as required.
• Contribute to continuous improvement initiatives aimed at operational excellence and enhancing customer experience.
  
  

Benefits

Joining SkillsCapital offers numerous benefits, including the opportunity to work with a top US multinational corporation on enterprise-scale platforms and mission-critical systems. The role provides a fully remote work environment, allowing flexibility and work-life balance. You will have access to long-term project opportunities with potential extensions, gaining valuable experience supporting large-scale cloud-native applications and modern software platforms. Collaborate with high-performing engineering, product, and cloud operations teams, expanding your professional network and expertise. The company fosters a culture of continuous learning and development, offering resources and support for career growth. The onboarding process is streamlined to ensure a smooth transition into the role, and competitive compensation packages are provided.

Equal Opportunity

SkillsCapital is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce enhances innovation and drives better business outcomes. All qualified candidates will receive consideration for employment without regard to any protected status. SkillsCapital values the unique perspectives and experiences each individual brings and is dedicated to creating a welcoming environment where everyone can thrive and succeed.