Overview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our 15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
- Create support requests for the issues raised by Keysight customers.
- Enter new customer information into the system.
- Update existing customer information.
- To provide telephone and email support, assisting customers with the operation and configuration of Ixia hardware and software.
- Assist customers with reported product failures and take actions to resolve issues.
- identify and escalate priority issues.
- Assist customers with hardware and software upgrades.
- Troubleshoot hardware issues.
- Help customers with Keysight Technologies equipment configuration.
- Assist customers with product installation.
- Assist customers with software licensing.
- Achieving customer satisfaction and support metric goals
Qualifications
- Bachelor's degree in Computer Science, Electronics and Communication Engineering, Information Technology, or a related field.
- Knowledge or experience working as an Application Engineer, Technical Support Engineer, or Test Engineer.
- Experiance on DMM, DAQ, Powersupplies, Scopes.
- Understanding of Networking fundamentals, including TCP/IP, Wireless Technologies, and basic familiarity with test instruments.
- Experience working with or knowledge of Keysight RF/Network instrumentation, WiFi test solutions, or automation frameworks (preferred but not mandatory).
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience working with Windows and Linux environments, including basic configuration, command-line interface (CLI) usage, and debugging of network-related issues.
- Strong customer service skills in a technical support position and ability to align with Americas based customers in written and live (verbal) interactions are a must.
- Familiarity with Keysight Technical Applications Support (K-TAS) processes, policies, case management practices, including Salesforce/Service Console CRM is highly desirable. Candidates with this skill set will have a significant advantage in this position.
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
