Educational Qualifications:
- An undergraduate degree in computer science, engineering, or a similar discipline.
- Experience with Verint applications
- Good understanding of contact center telephony environments
- Consulting experiencing with customers
- Proven ability tgain consensus of others, proven leadership skills
Principal Duties and Essential Responsibilities:
- Maintain fluency with Verint Applications.
- Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and general insights for that industry.
- Conduct design sessions and consulting events on Verint Applications in accordance with the Verint Implementation Methodology.
- Provide best practice, optimization and assessment consulting.
- Work together with others within Verint as part of the deployment process but alsthelp troubleshooting as subject matter experts.
- Schedule and organize events related tthe Application consultancy.
- Introduce, configure, and train assigned customers tVerint Applications and onboard them sthat their engagement is robust and primed for ongoing satisfaction, retention, and renewal.
- Configure, review, and test configuration and usage of Verint Applications.
- Create, review, and update documentation.
- Provide regular updates tcustomers with progress.
- Collaborate with appropriate team members as part of the deployment process but alsthelp troubleshooting as subject matter experts.
- Provide thorough and complete documentation of the consultancy events and results.
- Perform administrative tasks such as but not limited ttimely and full completion of timesheets, expenses, travel, ISO, MBOs etc. in accordance with the team and Verint guidelines.
- Deliver Instructor Led Training tour customers for Verint solutions.
- Other responsibilities as assigned by management.
