Application Azure L2 Professional

Job Responsibilities:

• Manage and monitor allinstalled systems and infrastructure in the Azure environment to ensure highavailability.
• Investigate and resolvetechnical issues related to Azure VMs, Azure AD, storage accounts, VNets, andrelated services.
• Provide L2 leveltroubleshooting for incidents escalated from the L1 support team, ensuringtimely resolution and documentation.
• Perform daily health checks ofAzure subscriptions and ensure alerts are addressed within SLA.
• Maintain, configure, andtroubleshoot hybrid cloud solutions (on-premises and Azure).
• Monitor and optimize costconsumption using Azure Cost Management tools.
• Apply security patches, OSupdates, and application upgrades in coordination with the change managementprocess.
• Develop scripts usingPowerShell or CLI for task automation and improved system efficiency.
• Participate in root causeanalysis of major incidents and support preventive action planning.
• Ensure proper documentation ofSOPs, incident resolution steps, change requests, and system configurations.
• Collaborate with architectureand engineering teams for cloud migrations and infrastructure deployments.
• Support internal audits andensure adherence to ISO/ITIL standards and security policies.

Must have Skills:

• Hands-on experience with coreAzure services such as Azure Virtual Machines, Azure AD, Azure Storage, VNETs,NSGs, Azure Monitor, and Backup.
• Strong knowledge of Azuregovernance practices including tagging, policies, blueprints, and RBAC.
• Proficient with PowerShellscripting, Azure CLI, and ARM templates for automation and provisioning.
• Experience with Azure SiteRecovery (ASR), Azure Backup, and replication setup and troubleshooting.
• Familiarity with ITIL-basedincident, problem, and change management processes.
• Experience using monitoringtools such as Azure Monitor, Log Analytics, and third-party integrations.
• Working knowledge of networkconcepts like IP addressing, VPN Gateway, DNS, Load Balancers, and Firewalls.
• Knowledge of backup strategies,DR planning, and business continuity best practices in Azure.
• Ability to troubleshoot issuesspanning applications, OS, networking, and Azure infrastructure layers.

Behavioral Attributes:

• Excellent verbal and writtencommunication skills for technical documentation and stakeholder interactions.
• Strong analytical and logicalreasoning with attention to detail.
• Proactive attitude toward identifyingand resolving recurring issues.
• Ability to prioritize tasksunder pressure and meet strict deadlines.
• Self-motivated, team-oriented,and capable of working independently with minimal supervision.
• Commitment to continuouslearning and skill development in evolving cloud technologies.

Qualification and Experience:

• Bachelors degree in Computer Science, Information Technology, orequivalent technical discipline.
• 4 to 5 years of relevant experience in IT infrastructure and operations, with atleast 3 years in cloud support roles focused on Microsoft Azure environments.
• Certifications:
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• ITIL FoundationCertification (preferred)
• Additional relevantcertifications such as Azure Security Engineer Associate (AZ-500) or MicrosoftCertified: Azure Solutions Architect Expert are a plus.