Role-Apigee TSR (Technical Support Representative)
Required Technical Skill Set-L1-L2 APIGEE, L2 Unix / Linux, L1-L2 Networking, L1-L2 Cloud Ops
Desired Experience Range-3 to 7 years
Location of Requirement-Chennai, Gandhinagar,Bangalore
Desired Competencies (Technical/Behavioral Competency)
Must-Have
(Ideally should be at least 3 years of hands-on with Linux Infra)
- Hands-on Experience in managing API solutions using the Google APIGEE platform
- Hands-on Experience in Setting up, configuring Linux operating systems & applications and troubleshooting them
- Regularly updating and maintaining the system to ensure optimal performance and security
- Exposure in configuring and managing network devices and services
- Exposure in Managing and maintaining Linux systems in cloud environments (e.g., AWS, Azure, Google Cloud)
- Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps
- Identifying, resolving technical issues, and diagnosing the root cause of technical problems, whether hardware, software, or network-related
- Providing technical assistance to users, both internal and external, through various channels
- Communicating technical information clearly and concisely to users and stakeholders
- Setting up and tearing down cloud resources (servers, storage, networks) as needed
- Ensuring consistent and secure configurations across the cloud environment
- Support with 24x7 operations (Rotational Shifts)
- English language (verbal and written) Proficiency is must
Good-to-Have
- Minimum of 5+ years experience as System Administrator or Network Administrator with hands-on experience
- Infrastructure Certifications related to Linux and/or Network
- Cloud Certifications related to GCP ACE
