Role Title: APAC Regional Travel Manager
Department: LII Executive Support
Contract of 12 months
Team: Administration
Location: Asia
About the Role:
This role will be an experienced Travel Manager based in Asia to streamline corporate travel across Singapore, Australia, India, Malaysia and China. You will lead the regional migration to a single global travel provider (BCD), collaborating with the LII Global Travel Manager in London, BCD implementation teams, local stakeholders (Finance, HR, Security), and regional leadership. Your focus will be a seamless transition with strong policy adoption, high service standards, cost control, and traveler safety. The role also includes day-to-day support for VIP and executive travel.
Key Responsibilities:
- Lead the APAC transition to BCD
- Act as local/regional project lead and liaison between LII, BCD, and local offices.
- Support project planning, UAT, cutover, training, communications and go‑live activities.
- Coordinate local supplier integrations, legacy data migration and SSO/account setup where required.
- Track project milestones, risk/issues and escalate to the Global Travel Manager as needed.
- VIP and executive travel management
- Manage and book VIP/executive itineraries (air, rail, hotels, ground transport), including complex multi-leg itineraries and last-minute changes.
- Provide concierge-level support and maintain confidentiality and discretion.
- Coordinate visas, travel documentation and pre-travel briefings for senior leaders.
- Operational travel management & vendor oversight
- Oversee day-to-day travel bookings across assigned countries until BCD is fully operational and adoption stabilizes.
- Manage the relationship with BCD and local travel suppliers; ensure SLAs are met and performance is regularly reviewed.
- Work with Finance on invoicing, payment methods, card programs and reconciliations.
- Policy, compliance and cost control
- Drive adherence to corporate travel policy and procedures across the region.
- Identify cost-saving opportunities (fare and fare-class controls, negotiated rates, preferred hotels and ground providers).
- Monitor and report on travel spending, savings, exceptions and KPIs.
- Traveler safety & duty of care
- Work with Security/Travel Risk teams and BCD to ensure traveler tracking, emergency response and 24/7 support arrangements are in place.
- Escalate travel disruptions and provide timely communication and alternative arrangements.
- Reporting, training and stakeholder engagement
- Produce regular management reports and dashboards for Global Travel Manager and regional leadership.
- Deliver training and materials for travelers and local admin teams to support BCD adoption.
- Build strong internal relationships with HR, Finance, Security, IT and regional offices.
Skills and Experience:
- 5+ years experience in corporate travel management or with a travel management company (TMC), with APAC region exposure.
- Demonstrated experience managing TMC relationships, preferably including participation in or leading a TMC migration/implementation.
- Proven track record booking VIP/executive travel and providing high-touch concierge support.
- Strong stakeholder engagement and project management skills; comfortable coordinating cross-border, cross-functional workstreams.
- Excellent knowledge of APAC travel markets, visa/immigration requirements and local travel supplier landscape.
- Practical knowledge of corporate booking tools and expense systems (experience with Concur, Amadeus/Sabre/Travelport or comparable systems preferred).
- Strong analytical skills and experience producing spend/KPI reports.
- Excellent communication skills in English; Mandarin, Hindi or another regional language is a plus.
- Ability to work flexible hours to cover APAC and coordinate with London time zone when necessary.
- Ability and willingness to travel as and when necessary
About Liberty Specialty Markets (LSM)
Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why Put People First is one of the five Liberty values which unite us as a global organization. We bring this to life for our colleagues through:
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI).Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
