APAC Regional QRC Lead (Quality, Assurance & Control)

Role Summary:

Leads Quality, Risk, and Compliance (QRC) governance across APAC, ensuring operational excellence, policy adherence, and regional audit readiness while driving continuous improvement initiatives

Key Responsibilities:

Quality Assurance & Compliance Management :

• Develop and maintain a Quality Assurance Program to ensure services meet JLL's standards.
• Conduct regular audits and reviews to ensure compliance with quality standards.
• Develop and maintain reporting templates to track services and standardize information at a program level.
• Ensure compliance with all applicable international, national, state, region, and local laws and regulations.
  
  

Governance & Relationship Management:

• Develop a governance structure, including roles, responsibilities, and a Compliance Meeting Schedule.
• Manage the overall relationship with Contractors and ensure they meet contractual obligations.
• Manage Subcontractor audits and review performance metrics.
  
  

Reporting & Analytics:

• Ensure that all required reports are prepared accurately and on time.
• Collaborate with finance teams to ensure accurate financial reporting and variance analysis.
  
  

Training & Development:

• Identify training needs based on compliance gaps and implement appropriate training programs.
  
  

Other Responsibilities

• Oversee regional QRC programs, risk assessments, and compliance audits.
• Ensure alignment with global policies, standards, and regulatory requirements.
• Monitor process performance, analyze gaps, and implement corrective actions.
• Lead incident management, root‑cause analysis, and preventive frameworks.
• Provide QRC training, guidance, and capability building for country teams.
• Maintain dashboards, audit reports, and compliance documentation.
• Coordinate with cross‑functional and country leadership to drive QRC maturity.
• Support assurance reviews, certifications, and governance cycles across APAC.
  
  

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field.
• Proven experience in quality assurance, compliance management, or a similar role.
• Strong understanding of international, national, state, local, and corporate compliance requirements.
• Excellent analytical and problem-solving skills.
• Proficiency in using performance management and reporting software.
• Ability to lead and influence teams towards operational excellence.
• Strong organizational and leadership skills with a focus on continuous improvement.