Prior experience in handling card disputes, including both fraud and non-fraud, is required.
Familiarity with handling disputes using Visa's VROL (Visa Resolve Online) platform is strongly preferred.
Experience in chat-based customer service is required, with a demonstrated ability to resolve complex queries efficiently.
Language proficiency:
Written English and second language proficiency level: B2 or higher
Language Proficiency Check: The Supplier is responsible for carrying out specific language assessments, which will be determined and detailed by the Supplier.
Additionally, all new hires must pass a mandatory language test. If a new joiner does not meet the required score on this test, their employment will be terminated instead of being moved to production.
Skills and requirements:
Communication skills (communication with customers)
Critical and analytical thinking
Attention to detail
Ability to multitask, critically analyze and interpret a situation & make difficult decision under the pressure of time
Computer literacy and ability to conduct research on the Internet
