Job description
Job Title: Card Dispute
Location: Malad, Mumbai (West/East)
Experience Required: 1 Year (Minimum)
Employment Type: Full-Time
Department: Compliance / Operations / Banking BPO
Shift: Day / Rotational (as per client or business need)
Role & responsibilities
- Review and process KYC documentation for new and existing clients
- Conduct initial and periodic due diligence as per client onboarding requirements
- Identify and escalate any suspicious activity or inconsistencies in client profiles
- Work with internal systems for verification, screening (World-Check, etc.), and approvals
- Maintain accurate and complete records in compliance with regulatory guidelines
- Coordinate with internal teams to resolve document or data discrepancies
- Ensure timely completion of assigned cases within SLA timelines
- Support in audit and compliance reviews as needed
Preferred candidate profile
- Minimum 1 year of experience in AML/KYC or similar back-office operations
- Good knowledge of KYC norms, PMLA guidelines, and RBI regulations
- Familiarity with AML tools/screening systems (World-Check, LexisNexis preferred)
- Excellent attention to detail and data accuracy
- Basic understanding of financial documents (PAN, Aadhaar, company registration, etc.)
- Good communication skills (written) for internal coordination
- Proficient in MS Office (Excel, Word)
Educational Qualification:
- Graduate (B.Com / BBA / BMS / BA Finance or related field)
- AML/KYC certification preferred but not mandatory
