Title : Team Lead - Analytics
Location : Bangalore
Shift : Rotational Shift -based as per business requirements
Role Summary / Job Purpose
The Team Lead – Analytics will be responsible for managing data reporting, generating actionable insights, and driving continuous improvement initiatives across the Global Support Centre. The role ensures data accuracy, supports business decision-making, and enhances operational efficiency through analytics, automation, and governance.
Key Responsibilities
- Develop interactive dashboards and reports using Power BI
- Extract, transform, and analyze data using Power Query and SQL
- Perform advanced data analysis using Excel (including macros and automation)
- Identify trends, patterns, and insights to support business decisions
- Automate repetitive reporting tasks to improve efficiency
- Collaborate with stakeholders to understand data requirements
- Support implementation of AI-based solutions where applicable
- Data Visualization & Reporting: Power BI, Power Query
- Advanced Data Handling: Excel (Macros, Automation)
- Database Management: SQL
- Emerging Technologies: AI Generalist
- Prepare data-driven presentations and reports for stakeholders.
- Identify process gaps and develop structured improvement plans.
Required Skills
- Strong experience in Power BI and Power Query
- Advanced knowledge of Microsoft Excel (Macros/VBA preferred)
- Proficiency in SQL for data extraction and manipulation
- Analytical thinking with attention to detail
- Basic understanding of AI/ML concepts (AI Generalist)
Behavioral Skills
- Strong interpersonal and stakeholder management skills
- Excellent written and verbal communication
- Analytical thinking and problem-solving ability
- Ability to multitask and manage priorities in a fast-paced environment
