Position Overview: A hands-on leader (working manager contributing directly to delivery). Own crosssite coordination and execution for FORCE in India. Align plans with global teams, run cadences, enforce standards/governance, manage risks, and ensure ontime, highquality outcomes. Lead change management, data migration/automation sprints, and talent development with OKRanchored SLAs.
Job Responsibilities
- Crosssite planning and execution: Operate joint planning, reviews, and standups publish weekly status with risks/mitigations.
- Training and support model: Contribute actively to the development and execution of the enduser training/service model.
- Cycletime baseline and improvement: Reduce cycle times in process and production vs. BAU.
- Governance and standards enforcement: Audit adherence to DUC, RBAC/ABAC, release/change controls, and documentation cadence.
- Data migration and automation sprints: Participate in the phased migrations to Databricks and the development and enhancement of automated dashboards oversee decommissioning.
- Communications and executive engagement: Deliver concise, datadriven updates represent the site in forums.
- Talent and capacity management: Recruit/onboard/upskill optimize capacity to meet program OKRs.
- Incident/change/release management: Lead triage/postincident reviews enforce release gates and rollback readiness.
- Continuous improvement: Run retrospectives and backlog refinements.
Required qualifications, capabilities, and skills
- Minimum 10 years in technology programs/operations minimum 5 years in a leadership role
- Experience coordinating global programs and executive stakeholder engagement
- Background in cloud data/lakehouse delivery (Databricks), reporting automation, governance/compliance
- Excellence in risk management, standards enforcement, Agile delivery, and people leadership
- Strong communication, organization, and decisionmaking skills
Preferred qualifications, capabilities, and skills
- Familiarity with BI platforms (ThoughtSpot/Tableau/Sigma), NLQ pilots, and LLMassisted documentation and dashboards
- Experience establishing support SLAs, runbooks, and operating playbooks
