Analytics Manager
Company Overview
We are an
8-year-old, recently funded lending fintech with our
own NBFC license, building data-led lending products at scale. Analytics is at the core of our decision-making across risk, growth, and customer experience.
Role Overview
We are looking for an
Analytics Manager who will lead and own analytics across
Risk, Sales, Collections, Marketing, and Customer Service. The role requires a strong blend of business understanding, hands-on analytics, and stakeholder leadership to drive insights, efficiency, and performance across the organization.
Key Responsibilities
Cross-Functional Analytics Leadership
- Act as the central analytics SPOC across Risk, Sales, Collections, Marketing, and Customer Service.
- Translate business problems into data-driven insights and measurable outcomes.
- Partner with leadership and functional heads to define KPIs, dashboards, and performance metrics.
Risk & Portfolio Analytics
- Support credit risk and portfolio teams with cohort analysis, vintage tracking, early warning indicators, and portfolio monitoring.
- Analyze underwriting outcomes, delinquency trends, and policy changes.
Sales & Marketing Analytics
- Track funnel performance, lead quality, conversion rates, CAC, and ROI across channels.
- Support campaign optimization, customer segmentation, and growth experiments.
Collections & Customer Service Analytics
- Analyze delinquency buckets, roll rates, cure rates, and collection effectiveness.
- Drive insights around customer behavior, service efficiency, TATs, and NPS/CSAT.
Data & Reporting
- Build and maintain dashboards, MIS, and automated reporting for management and investors.
- Ensure data accuracy, consistency, and timely availability across teams.
- Mentor junior analysts and drive best practices in analytics and reporting.
What We Are Looking For
- Strong hands-on analytics experience in a lending fintech / NBFC / BFSI environment.
- Proven exposure across multiple business functions (Risk, Growth, Ops, or Customer Experience).
- Strong business acumen with the ability to tell stories using data.
- Educational Background:
- B.Tech / B.E. / MSc / MBA (Analytics) or similar quantitative background.
Technical Skills
- Strong proficiency in SQL (complex queries, joins, performance optimization).
- Good working knowledge of Python for data analysis and automation.
- Experience with data visualization tools (Tableau, Power BI, Looker, or similar).
- Familiarity with statistical concepts, experimentation, and KPI design.
- Experience working with large datasets and multiple data sources.
Good to Have
- Exposure to AI/ML-driven insights or predictive analytics.
- Experience working with end-to-end lending lifecycle data.
- Prior experience in a high-growth fintech or startup environment.
- Ability to influence without authority and work in a fast-paced setup.
Why Join Us
- High-impact role with visibility across the entire organization.
- Opportunity to shape the analytics culture and strategy.
- Work closely with senior leadership on business-critical decisions.
- Competitive compensation and strong growth trajectory.
Skills: portfolio analytics,analytics,python,sql,collections
