Analytics Consultant

About this role:

Wells Fargo is seeking a Analytics Consultant. This is an individual contributor role that supports Consumer Insights India & Philippines team within Consumer Banking Analyticswith analysis and reporting of survey data across Wells Fargo businesses - Consumer and Small Business Banking, Consumer Lending, Wealth and Investment Management, Commercial Banking, Corporate and Investment Banking. Works independently on project deliverables and reporting to Analytics Manager.

In this role, you will:

• Consult with business line and enterprise functions on less complex research

• Use functional knowledge to assist in non-model quantitative tools that support strategic decision making

• Perform analysis of findings and trends using statistical analysis and document process

• Present recommendations to increase revenue, reduce expense, maximize operational efficiency, quality, and compliance

• Identify and define business requirements and translate data and business needs into research and recommendations to improve efficiency

• Participate in all group technology efforts including design and implementation of database structures, analytics software, storage, and processing

• Develop customized reports and ad hoc analyses to make recommendations and provide guidance to less experienced staff

• Understand compliance and risk management requirements for supported area

• Ensure adherence to data management or data governance regulations and policies

• Participate in company initiatives or processes to assist in meeting risk and capital objectives and other strategic goals

• Collaborate and consult with more experienced consultants and with partners in technology and other business groups

Required Qualifications:

• 2+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Responsibilities

• Working independently to create market research reports to display strong story-boarding skills, especially focused on Customer Experience, Brand & NPS research
• Run survey data cross-tabs using available tools - SPSS, SAS and any cross-tabbing tool (preferably Research Q)
• Run analyses on survey/behavior data, including regressions, text analytics and other multi-variate techniques like cluster, random forest etc. using Python, SAS, SPSS etc.
• Draw insights on analyzed data and present the same in PowerPoint or any other equivalent reporting tool with a compelling storyline and in a visually appealing manner
• Gather and disseminate market/customer/competitors related information to the concerned project manager for planned/ongoing project(s)
• Work closely and independently with partners (internal clients) and senior management stakeholders
• Exhibit industry expertise by attending knowledge sessions, database trainings and seminars
• Organize and participate in CSBB/department-wide initiatives
• Engage with cross culture team members and stakeholders
• Ready to work across geographies (India and USA) and be available during evening/early night hours for overlap with our US partners

Desired Skills

• Post-Graduation in Marketing, Statistics, or Engineering.
• 2+ years in consumer insights/market research and/or consulting analyzing customer survey/behavior data
• Working knowledge of SAS, Python and exposure to analyzing survey data in integration with customer behavior & transactional data. Hands on with survey analytics including regression or any other key driver analyses, sig testing etc.
• Excellent execution ability, detail-oriented, well-organized, committed, and results orientated
• Displays ability to learn and implement new analytical techniques and tools
• Strong communication and writing skills with high proficiency in grammar and articulation of insights
• Must have sound knowledge of marketing data analysis, and its synthesis with non-survey data to generate meaningful insights
• Minimum 2+ years of experience analyzing survey data and generating insights
• Be able to create project delivery decks with charts, and strong take-aways and story-boarding
• Persuasive written, verbal communication and strong interpersonal skills

• Experience in analytical platforms: Teradata, Tableau/PowerBI, Excel VBA,
• Exposure to the Financial Services (Banking) sector

Posting End Date:

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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