Description
JOB DESCRIPTION
Global Merchant & Network Services (GMNS) brings together American Express merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company's payment network and manages bank partnerships globally.
Global Strategy and Operations (GSOP) is looking for an Analyst focused on ensuring program governance and compliance oversight is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
Responsibilities
- Support the management of the global third-party partner Oversight portfolio and the Payment Facilitator/OptBlue Alternate Practice TLM category, including maintaining accurate and up-to-date partner and portfolio data, tracking changes in partner status, and ensuring timely updates through coordination with cross-functional stakeholders
- Assist with schedule tracking and quality control efforts to support timely and accurate execution of oversight activities
- Support centralized database management, including version control, documentation standards, and data integrity
- Perform detailed quality checks on outputs, identify gaps, and recommend corrective actions to ensure milestones remain on track
- Manage multiple concurrent workstreams, including process optimization initiatives and large-scale data management efforts
- Analyze large datasets to identify trends, risks, and improvement opportunities
Qualifications
- Highly organized and detail-oriented, with a strong focus on data accuracy, quality control, and maintaining complete, up-to-date records
- Minimum 2+ years of experience; knowledge of the merchant business preferred
- Strong written and verbal communication skills, with the ability to collaborate effectively across teams and ensure timely updates from stakeholders
- Solid analytical and problem-solving skills, with the ability to work with large datasets and identify inconsistencies, risks, and improvement areas
- Proficiency in Excel and familiarity with tools such as MS Access, PowerApps, Power BI, and PowerPoint
- Experience working with databases, reporting tools, or trackers, with a focus on data maintenance and integrity
- Strong attention to detail and quality control mindset, with the ability to manage multiple concurrent workstreams
- Self-motivated and able to work independently while supporting a global team environment
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
