About Sirion
Sirion is the world's leading AInative Contract Lifecycle Management (CLM) platform, transforming the way global enterprises manage their contracting journey. Powered by generative AI, Sirion delivers intelligent extraction, conversational search, and AI-driven negotiation capabilities for some of the world's most valuable brands. With over 7M+ contracts worth nearly $800B under management and recognition from Gartner, IDC, and Spend Matters, Sirion continues to set the benchmark for innovation in CLM.
WWW.sirion.ai
Power the Future of SaaS Delivery & Why This Role Matters
As an Analyst, you will support service level monitoring and operational delivery for Australia-based clients on the SirionLabs platform.
This role is critical in ensuring SLA adherence, accurate reporting, supplier onboarding coordination, and smooth day-to-day BAU operations. You will contribute to governance discussions, performance tracking, and continuous service improvement initiatives.
How You'll Make An Impact
Service Level Monitoring & Reporting
- Monitor daily service levels and ensure SLA/KPI adherence.
- Maintain and update performance dashboards with accurate data and insights.
- Prepare and share periodic reports (daily/weekly/monthly).
- Track service metrics and validate operational data to ensure accuracy.
BAU Operations & Governance
- Handle BAU activities include data validation, tracking service metrics, resolving basic operational issues, and ensuring process compliance.
- Participate in daily/weekly governance calls and performance discussions.
- Align with business owners on service expectations and operational priorities.
Supplier Onboarding & Coordination
- Support onboarding of suppliers/vendors, including coordination and tracking progress.
- Ensure seamless collaboration between stakeholders for operational continuity.
Continuous Improvement & Risk Management
- Support service improvement initiatives.
- Proactively highlight risks, issues, and performance gaps.
Experience
Skills & Experience You Bring to the Table
- 14 years of experience in service operations or SLA management.
- Basic understanding of service level frameworks is an added advantage.
Technical & Functional Skills
- Strong analytical and reporting skills (Excel, dashboards, etc.).
- Ability to work with performance data and operational metrics.
Core Competencies
- Strong communication and presentation skills (must have).
- Excellent interpersonal skills with a collaborative and respectful mindset.
- Compassionate team player with strong stakeholder management ability.
- Go-getter attitude with initiative and ownership mindset.
- Strong learning orientation with focus on continuous improvement.
- Flexibility to extend working hours based on business needs.
- Willingness to work early morning shifts and travel onsite if required.
Commitment to Diversity and Inclusion
Sirion is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other protected characteristic. Reasonable accommodations are provided as required by law.
Excited about this opportunity
We'd love to hear from you! To apply, simply visit our Careers Page Careers at Sirion and follow the steps to submit your application.
