Key Skills:Fraud Analysis, Fraud Management, Change Management, Stakeholder Engagement, Process Improvement, Reporting & Tracking, Risk Assessment
Roles & Responsibilities
- Serve as the first point of contact for Fraud Operations change requests, triaging new initiatives.
- Maintain and enhance change reporting and tracking tools to ensure standards are met prior to delivery.
- Support Fraud Operations change consultants in achieving project goals and outcomes.
- Drive simplified, enterprise-aligned engagement with fraud controls and prevention measures.
- Continuously improve processes to optimize team performance and efficiency.
- Provide insights and reporting for Fraud Operations leadership, including business change runways.
- Build and maintain strong relationships with stakeholders, including Enterprise Domains, Risk Partners, and Customer Divisions.
- Support change initiative approvals and provide input on change scheduling decisions.
Experience Required
- 3-5 years of experience in fraud analysis, change management, or related operations.
- Exposure to fraud operations, risk management, or enterprise process improvement initiatives.
- Proven ability to support and drive change initiatives while collaborating with multiple stakeholders.
- Experience in reporting, tracking, and process optimization is desirable.
Education:Any Graduation
