Analyst / Senior Analyst, Central Hotel Services (CHS) Revenue Management, ASPAC

Job Summary

The Analyst / Senior Analyst, CHS Revenue Management, ASPAC supports the scale and effectiveness of ASPAC Revenue Management through centralized analytics, reporting and performance insights, while providing flexible business-continuity coverage for CHS hotels when Revenue Management Leaders are away or short-term capacity gaps arise.

In partnership with the RVP Revenue Management ASPAC, the role also serves as the project lead for Total Hotel Revenue Management initiatives across the region, driving cross-functional alignment, implementation readiness and adoption.

The role also supports the adoption of F&B Revenue Management, including the partner platform, by coordinating hotel readiness, analytics, training materials and practical implementation guidance in partnership with F&B, Revenue Management, hotels and external partners.

Job Responsibilities

• Own and streamline recurring CHS analytics, reporting, and performance tracking across participating hotels, including portfolio trends, market share, forecasting, pricing and demand performance, and CHS value realization.
• Translate hotel and portfolio data into clear insights, exceptions, opportunities, and recommended actions for CHS Revenue Leaders, Regional Revenue Leadership, General Managers, and other stakeholders.
• Develop, maintain, and continuously improve standardized dashboards, reporting templates, analytical tools, and repeatable workflows that increase consistency, productivity, and scalability as CHS expands.
• Provide temporary Revenue Management coverage for assigned CHS hotels during planned or unplanned RM Leader absences, independently managing defined business-as-usual activities within established strategies, policies, and escalation protocols, while escalating material pricing, inventory, forecasting, or commercial decisions to the appropriate Revenue Management leader.
• Support CHS governance and service performance reviews through the preparation of analyses, hotel and portfolio performance materials, action tracking, and follow-up. Identify recurring issues and recommend process improvements.
• Support ASPAC implementation of F&B Revenue Management and the WiseFins platform by coordinating hotel and outlet readiness, data requirements, onboarding activities, implementation milestones, adoption tracking, and issue follow-up with internal and external partners.
• Analyze F&B outlet performance and help translate data and platform insights into practical revenue opportunities related to demand, pricing, product and menu mix, capacity, promotions, and commercial activation. Support the measurement of incremental revenue and ROI.
• Partner with the selected F&B Revenue Management external partner and Hyatt F&B and Revenue stakeholders to create and maintain hotel implementation guides, readiness checklists, user guides, FAQs, case studies, standard operating procedures, and other scalable training materials.
• Support virtual training, hotel onboarding, office hours, and field enablement for CHS and F&B Revenue Management. Capture hotel feedback and implementation learnings and incorporate them into tools, guidance, and future rollout plans.
• Collaborate across Revenue Management, F&B Operations, Revenue Systems, Analytics, Digital Marketing, Sales, Distribution, and hotel teams. Maintain data quality and ensure the responsible use of systems and AI-enabled analytical workflows with appropriate human validation.

Experience

• 3+ years of experience in hotel Revenue Management, commercial analytics, revenue analysis, or a related hospitality discipline. Multi-property, cluster, or centralized services experience is preferred.
• Strong analytical capability with a demonstrated ability to interpret performance data, identify trends, and translate analysis into practical commercial recommendations.
• Working knowledge of hotel Revenue Management disciplines, including pricing, inventory management, forecasting, market share analysis, distribution, and business review processes.
• Experience supporting projects, system implementations, process improvement initiatives, training, or change management efforts. Ability to coordinate multiple stakeholders and ensure timely follow-through on actions.
• Strong communication and relationship-building skills, with confidence in working across hotels, regional teams, F&B Operations, and external technology partners within a multicultural ASPAC environment.
• Organized, adaptable, and comfortable balancing recurring analytics, project-based work, and short-term operational Revenue Management coverage.
• Interest in Total Hotel Revenue Management and leveraging data and technology to drive F&B and ancillary revenue opportunities.
• Experience in Asia Pacific hospitality markets and proficiency in an Asian language are considered advantageous.

Education

Bachelor's degree in Business Administration, Hospitality Management, Revenue Management, Finance, Economics, Data/Business Analytics or a related field preferred.

Computer Skills Needed to Perform this Job

• Advanced Microsoft Excel skills, along with strong PowerPoint and Word proficiency. Experience developing dashboards and producing clear, executive-ready reports.
• Working knowledge of hotel PMS, RMS, CRS, and distribution environments. Familiarity with Hyatt Revenue Management systems is preferred.
• Ability to learn and support F&B Revenue Management technology, including working with partners, and to understand upstream hotel data requirements.

Additional Comments and Requirements

• Ability to travel within ASPAC as required to support hotel operations, implementations, training initiatives, and business continuity coverage.
• This role requires flexibility to provide temporary support to assigned CHS hotels when Revenue Management Leaders are on leave or when short-term coverage is needed.
• This position has no direct reports and operates through influence and strong partnerships with CHS Revenue Leaders, hotel teams, regional stakeholders, and external partners.