We're looking for
Analysts!
Responsibilities
- Provide Level 1 technical support to internal employees via phone, email, and ticketing systems.
- Diagnose and resolve technical, procedural, and system-related issues.
- Record, track, and monitor issues through the ticketing system until resolution.
- Ensure proper documentation of issues, actions taken, and resolutions.
- Escalate unresolved issues to the appropriate teams following defined procedures.
- Follow up with users to ensure issue resolution and user satisfaction.
- Identify recurring technical issues and recommend improvements.
- Work collaboratively with internal teams to resolve technical problems.
- Adhere to established service desk processes and escalation guidelines.
- Provide support as per 24/7 shift schedules, including weekends and night shifts if required.
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*Note: This is a requirement for one of Scoutit's clients)
Skills: analysis,it,technical support
