Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.
Handle transaction queries in case of discrepancies where disputes arise from the customer.
Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
Speak to merchants or customers to understand and address queries/concerns.
Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses.
Skills and Experience
Experience-1-2 years in Risk/Fraud management/Transaction monitoring.
Knowledge about a customer support app or CRM , such as freshdesk.
Interpersonal skills - Friendly and pleasant demeanor over phone and email
Communication skills - Exceptional verbal and written communication
Listening skills - Understand, anticipate and resolve queries arising from various stakeholders
Attention to detail and accuracy - Excellent organizational skills and multitasking skills. Identify anomalies or suspicious behaviours and act quickly to reduce impact
Takes initiatives - Quickly and thoroughly solves problems when deliveries, transaction or experience do not go 100% as planned
