Bachelor's degree or equivalent practical experience.
7 years of experience in program management.
Preferred qualifications:
Experience in support operations or Trust and Safety space.
Experience with scaled vendor extended workforce.
Experience in consulting or growing stage startup companies.
Excellent problem-solving skills, with the ability to work in fast-paced environment.
Responsibilities
Work with the vendor partners, Global Vendor Operations (GVO) teams and cross-functional stakeholders to identify process improvement opportunities, design solutions, and build roadmap for execution and drive cross-functional projects and oversee central programs that address operational optimization needs.
Work with vendor partners to identify tooling gaps and collaborate with internal stakeholders to build solutions that optimizes efficiency and effectiveness.
Incorporate operational excellence to YouTube Global Vendor Operations team and understand the highest priority opportunities for the business.
Structure and communicate complex and ambiguous business issues, and articulate in a digestible fashion to broader business audience.
Act as a subject-matter specialist for internal business consulting projects, focusing on a variety of organizational, operational, and strategic initiatives.
