Analyst - Planning & Scheduling - BPO

Responsibilities:

• Develop and manage daily, weekly, and monthly schedules to ensure optimal workforce utilization.
• Coordinate with operations teams to forecast volume and plan capacity accordingly.
• Monitor real-time performance metrics and make necessary schedule adjustments.
• Analyze workforce data to identify trends and recommend improvements in planning processes.
• Ensure timely communication of schedule updates and changes to all relevant stakeholders.
• Collaborate with different departments to align scheduling with business goals.