The Work: What type of work will you be doing What assignments, requirements, or skills will you be performing on a regular basis
- Process requests in SFDC that caters to partner requirements/concerns with highest quality maintaining the SLAs
- Handling priorities /escalations without dependency
- Work cross-functionally with other teams for resolving issues
- Involve in simple & medium transactional processing activities
- Act as the Subject Matter Expert (SME) /Be a POC for all critical decision making on Partner support processes /implementation of new processes/changes to the existing processes/M&A's
- Participate actively /drive steady improvements and automation of current processes/systems/procedures with a focus to drive operational efficiencies
- Must be ready to take calls / support chats to provide quality resolutions to our customers/partners
- Handle end-to-end case management/P0 management /identify potential escalations & address it on timely manner
- Willingness to support PST hours on a rotational basis (10PM-7AM) IST
- Proactive measures to avoid escalations
- Create and participate in creating documentation
- Perform other ad hoc tasks as per business requirements and managements request
Skillset required to perform the activity
- Customer service experience
- Excellent communication skills (verbal and written)
- Familiar with Salesforce
- Prioritization skills
- Analytical skills
Location Bangalore, JP nagar
Experience 6+years
Shift : rotational night shift in PST hrs.
