Perform first responder duties for all inbound supplier shipments where exceptions occur by creating and sending incident reports to our Manufacturer partners and tracking to resolution
Manage Manufacturer outbound exceptions that are sent to MODS from our Distribution Center network and work towards resolution
Assist with Customer (Dispenser) exceptions that are sent to MODS from Customer Service and work towards resolution as needed
Work with Distribution Operations and Cencora s manufacturer partners to track and resolve logistics and product packaging issues that affect operational productivity and/or compliance
Works closely with suppliers and other functional areas to improve inbound data quality and resolve missing data and errors
Evaluates, develops and implements process improvements that improve effectiveness and improves the quality or magnitude of the end result
Provide technical and analytical support to Strategic Global Sourcing team
Additional responsibilities as determined by the Manufacturer Operations & Data Services team
.Bachelor s degree in Business Administration, Information Technologies, Pharmacology, or related field.
2-4 Years of operations, or supply chain, experience, preferably in the pharmaceutical industry.
Experience in managing operational incidents and resolution processes.
Experience developing and improving business processes.
Excellent oral and presentation skills, ability to work at all levels in the business internally and externally.
Project management experience.
Proficiency in Microsoft Word, PowerPoint and Excel.
Ability to communicate effectively both orally and in writing
Knowledge of Cencora policies, programs & services and products
Strong interpersonal skills
Strong organizational skills; attention to detail
Strong analytical skills
Ability to implement processes resulting in satisfactory audit practices
Strong computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Word, Excel and Outlook
