Analyst - lending operations

WE ARE HIRING | Lending Operations

Shift timing - Australian 2AM on wards

Purpose

Capabilities, Experience & Qualification Requirements

Deliver leading, specialized customer-focused expertise at large scale in customer servicing

Improve underlying performance metrics, including but not limited to productivity, utilisation, quality, heartbeat score, ICS score

Builds strong influencing relationships across teams and with key frontline stakeholders

Develop workforce capability and engagement and embed a high-performance culture including strong succession plans and career pathways

Manage cost per FTE effectively through productivity/process improvement/Automation

Manage Risk/BCP and adherence to compliance framework

Role modelling

Strong track record of People Management

Strong Stakeholder Management & Negotiation and Influencing skills

Experience in developing & delivering strategy

Performance Management – Mentoring and Coaching

Strong Customer focus

Professional maturity to drive continuous change and Lateral thinker

Good Analytical knowledge

Other capabilities

Transition and Project Management Experience

Ability to balance business outcomes for best customer results – Commercial vs customer acumen

Experience

3 to 7 years professional experience in banking/finance related disciplines

Experience in managing change, embedding operational improvement, delivering key productivity and financial targets

Prior experience leading in multi-cultural scenarios

Qualification Requirements

Bachelor degree qualification in finance, Commerce preferred

Lean process engineering green belt or above

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