Analyst - L1 Endpoint Security

Inspira Enterprise India is seeking a dedicated and skilled Analyst - L1 Endpoint Security to join our team in Mumbai. This role is crucial for providing frontline support and administration for our endpoint security solutions, primarily focusing on McAfee ePO. The successful candidate will play a vital role in ensuring effective threat detection, incident response, and maintaining overall system health across the organization's IT infrastructure.

Purpose

The job holder is responsible for providing frontline support and administration for endpoint security solutions, primarily McAfee ePO, ensuring effective threat detection, incident response, and system health across the organization's IT infrastructure.

Main Priorities

• Administer and maintain McAfee ePO platform and endpoint policies, ensuring they are current and effectively enforced.
• Monitor and respond proactively to malware threats and security incidents, ensuring timely containment and remediation.
• Support patch management activities and conduct regular system health checks to ensure endpoint security posture.
• Provide technical support for Windows OS-related security issues and endpoint security tools.

Key Outputs

• Ensure antivirus policies and scan schedules are consistently configured and updated.
• Achieve timely detection and resolution of malware incidents, minimizing impact.
• Generate regular reports on endpoint security posture and compliance, providing actionable insights.
• Ensure updated patch levels and optimal system health status across all managed endpoints.
• Maintain documented troubleshooting steps and support resolutions for knowledge sharing and future reference.

Relationships

• Internal Operations: Collaborate closely with internal IT and security operations teams.
• External UBI: Engage with external Universal Banking Interface (UBI) stakeholders as required.

Key Performance Metrics

• Achieve high endpoint coverage and compliance rates.
• Efficiently manage the number of incidents detected and resolved.
• Ensure timeliness of patch deployment and antivirus updates.
• Maintain strong system health and performance metrics for endpoints.
• Ensure accuracy and completeness of reporting and documentation.

Qualifications

• Graduate or Diploma in Information Technology, Computer Science, or a related field.

Skills/Knowledge

• Proficiency in Windows Operating Systems (e.g., Windows 10/11, Windows Server environments).
• Hands-on experience with McAfee ePO platform for policy management, deployments, and monitoring.
• Basic troubleshooting skills for endpoint security solutions, identifying and resolving common issues.
• Familiarity with enterprise patch management tools and processes.
• Knowledge of malware detection techniques, security policy enforcement, and initial incident response procedures.

Certifications (if any)

• Preferred: CEH (Certified Ethical Hacker)

Experience

• Minimum 2 years of relevant experience in Information Security.
• Experience in a SOC (Security Operations Center) environment is preferred, especially with exposure to SIEM tools like Splunk.