Analyst (IT Support)

Business Title: - Analyst (IT Support)

Job Location: Pune

Experience: 8+ Years

Employment Type: Full Time

Shift Timings: 2:00 PM-11:00 PM IST/3:00 PM IST to 12 AM IST

Job Description:

The position is responsible for smooth day to day operation & support in Information technology vertical

Responsibilities:

O365 administration:

• Responsible for the installation, configuration, and Supporting Office 365.
• Develop and manage user accounts, groups, and licenses.
• Implementing and maintaining security measures to safeguard data and applications. Review, test, and make recommendations for standard email practices.
• Experience with supporting anti-spam filtering, logging and email tracking and transport rules.
• Primary On-site support for Office 365 issues.
• Strong experience in administering users and groups, Exchange Online, Intune, Teams, OneDrive, Azure AD Connect, Azure Active Directory, backup and recovery, and Office 365 applications.
• Experience using O365 Security and Compliance centre.
• Managing devices with Microsoft Intune or other MDM.

Local desktop admin

• Knowledge of Exchange 2010, Windows Server 2008/12/16/19.
• Perform onboarding/offboarding of users.
• Provide Tier III support.
• Conduct routine hardware and software audits.
• Patching of the machines through remote tool.
• Install, configure, upgrade, maintain and support desktop/laptop systems.
• Documentation and SOP creation of known issues and challenges.
• Management of printers, firewall, routers and switches.
• Third party vendor coordination for hardware/software issues.
• Research and recommend new IT technologies and solutions

Remote tool hands on experience

• Must have hands on experience on any one of the remote management tools i.e., team viewer, LogMeIn or Cisco Webex.
• Monitoring of the machines for system updates, firewall, CPU usage, memory usage etc.
• Auditing and reporting of the hardware/software installed on the reporting machines.

Anti-virus management

• Hands on experience in installing, managing, and troubleshooting of an antivirus solution.
• Routine reporting of problematic machines and threats from the management console.
• To make sure all the machines are compliant and reporting on the console.
• Analysing and establishing security requirements.
• Training employees in security awareness/procedures.

Network management

• Utilise networking skills to ensure the company's networks run smoothly and to ensure end users have the connectivity to perform their jobs.
• Understanding of network switches, routers, firewalls, and network protocols (TCP/IP, DNS, WINS, DHCP).
• Developing and maintaining all the comprehensive paperwork associated with the implemented network.
• Supervising and ensuring there is an optimal level of technical backup at all times.
• Monitoring for potential issues in a proactive manner.
• In-depth knowledge of networking, security protocols, and IT best practices.

Skills Required:

Minimum 8 years of experience in IT support.

Working experience on Intune or any MDM.

Deep understanding of Office 365 services and applications.

Excellent written & spoken communication and problem-solving skills.

Team player and strong experience working in a collaborative work environment.

Multi-task and should be able to work under stringent deadlines.

Company Benefits

• Group Medical Insurance
• Cab facility
• Meals/snacks
• Continuous Learning Program.