Analyst - IT Product Support
Job Description
Role Responsibilities:
- Support design, implementation, and ongoing support of FinancialForce (Certinia).
- Manage system maintenance, troubleshooting, and user access.
- Customize FinancialForce to meet business needs (create custom objects, fields, and formulas).
- Implement process improvements and stay updated on new features.
Job Requirements:
- Bachelor's degree in Computer Science or related field.
- Salesforce Admin and Platform App Builder Certifications.
- 3-5 years of experience in system administration and data management.
- Strong problem-solving skills and communication abilities.
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About Company
Mercer is a global consulting firm that specializes in human resources and financial services. It offers a range of solutions in areas such as talent management, employee benefits, health and wellness, retirement planning, and workforce strategy. Mercer helps organizations optimize their human capital and improve business performance by providing expert advice, data-driven insights, and innovative technology solutions. With a strong presence in over 40 countries, Mercer works with companies to design and implement strategies that support their employees' well-being and align with business objectives.