BMS Hyderabad is an integrated global hub where our work is focused on helping patients prevail over serious diseases by building sustainable and innovative solutions. This important science, technology, and innovation center will support a range of technology and drug development activities that will help us in the next wave of innovation.
Job Title: Analyst III, Controllership Service Delivery
Department Title: Finance
At Bristol Myers Squibb, we're creating innovative medicines for patients who are fighting serious diseases. We're also nurturing our own team with inspiring work and challenging career options. No matter our role, each of us makes a contribution. And that makes all the difference.
The Controllership Service Delivery Manager for BMS will be a highly collaborative Finance team member. This exceptional individual will be part of a team responsible for the governance of Global Financial Services (including outsourced services) and demonstrating the following attributes:
- Exceptional expertise in record-to-report accounting processes
- Deep understanding of the business landscape, market trends, and industry dynamics
- Open communication and cooperation to ensure R2R activities are executed seamlessly
- Successful candidates will possess excellent leadership skills, inspiring and motivating team members to deliver exceptional results.
- A minimum of 5-7 years of experience is required.
- The position will be based in the BMS's Hyderabad Location (expected 50% in-person).
Key Responsibilities and Major Duties:
Governance of Knowledge Management Activities
- Own Work Instruction repository; review other possible repositories, identify appropriate structure, and migrate documentation
- Conduct ongoing management of repository to ensure data is maintained correctly
- Coordinate routine Work Instruction review, management, and escalation of non-compliance
- Identify opportunities to standardize processes and documentation
- Conduct process mapping workshops and evaluate processes to drive standardization and efficiencies
- Host training sessions for users and create training documentation on repository and knowledge management process
- Serve as contact on any repository platform integration and transitions
Governance of Problem Management Activities
- Own Problem Management repository and keep up to date with system enhancements and requirements
- Monitor ticket governance including creation, assignment, and resolution
- Monitor problems to ensure quality documentation of root cause, corrective, and preventative actions
- Monitor tickets completion process and timeliness and escalates for prompt resolution and closure
- Analyze tickets created and reports out to stakeholders on underlying trends and broader opportunities identified
- Host training sessions and manages user-specific inquiries relating to Problem Management
Continuous improvement management
- Drive continuous improvement with our outsourced stakeholders
- Collect and manage operations pain points to drive process improvement
- Identify opportunities to standardize and improve operational processes
- Conduct ad hoc projects and unusual or complex assignments, supporting multiple projects in a time sensitive environment
(Disclaimer: The responsibilities listed above are only a summary and other responsibilities will be requirements as assigned)
Supervisory Responsibility (List job titles of positions that report directly or indirectly to this position and indicate nature of relationship):
Direct reports: N/A
Key Stakeholders/Contacts describe this position's key internal matrix relationships and key external stakeholders/clients
Key internal stakeholders:
- Service Delivery Associate Director
- Sr. Director, Finance BCM Operating Metrics Service Delivery
- R2R Ops Lead
- Other key leads in the controllership organization (e.g., global, regional controllers)
- Corporate and in-market Finance teams
- Teams based in other Finance global center locations
- Other internal customers
Degree/Certification/Licensure
Bachelor's degree required. Master's degree preferred and / or CA/CPA equivalent preferred.
Experience Responsibility and minimum number of years
- A minimum of
- 5+ yrs in the relevant domain and 3+ yrs in QA/QC
- Quality assurance and quality check experience required; experience within the pharmaceutical industry preferred.
- Experience with regulatory inspections and audits preferred
- Fluency in written and spoken English
- Strong oral and written communication skills
- Strong relationship management skills
- Adaptability and ability to manage change
- Strong analytical and critical thinking skills
- Ability to drive collaboration with senior leaders
- Ability to handle multiple tasks simultaneously
- Growth mindset to look for innovation and continuous improvement opportunities
Software that must be used independently and without assistance
- Familiarity with SAP and Oracle (Hyperion) related software
- Workiva
- OneSource
BMS Behaviors Required
- PASSION
- URGENCY
- INNOVATION
- ACCOUNTABILITY
- INTEGRITY
- INCLUSION
