Job Description
Key Responsibilities
- Review and process incoming asset uploadsapprove or reject based on metadata and compliance standards within a 48-hour SLA.
- Execute and manage bulk upload requests (e.g., agency or partner project files), ensuring accurate mapping and metadata application.
- Own curation and promotion of content in the Content Hub and Brand Hubs (homepage tile refreshes, featured assets) to keep sites relevant and campaign-aligned.
- Maintain and improve metadata quality cleanse, enrich, and standardize metadata to improve discoverability and user experience.
- Serve as the primary point of contact for DAM usersprovide troubleshooting, first-line support, and escalate issues as needed.
- Coordinate regularly with brands, agencies, and campaign teams to align assets with marketing plans and use cases.
- Develop and deliver user training (1 1 and group sessions), host office hours when needed, and create/maintain training materials and documentation.
- Track and report on DAM usage, upload throughput, metadata quality, and support tickets; recommend improvements to processes and tooling.
Outcomes / Performance Measures
- Asset review and approval/rejection completed within 48 hours of submission.
- Brand Hubs are current and display relevant, approved content.
- Regular homepage/content tile refreshes delivered in collaboration with Marketing Operations.
- High user satisfaction for training and support; timely resolution of user issues or appropriate escalation.
- Improved asset findability and metadata completeness over time (measurable via search success metrics or metadata completeness reports).
Required Qualifications & Experience
- 25 years experience managing digital asset libraries, DAM systems, or related content management roles.
- Hands-on experience with a major DAM platform (e.g to be discussed) preferred.
- Demonstrated experience with metadata schemas, taxonomy management, and bulk asset ingestion processes.
- Strong stakeholder management and communication skills; experience working with agencies and cross-functional marketing teams.
Preferred
- Experience in consumer packaged goods (CPG) or large enterprise environments.
- Familiarity with brand governance, rights management, and basic image/video formats and standards.
Skills & Competencies
- Excellent attention to detail and process orientation.
- Strong organizational and time-management skills; able to meet SLAs consistently.
- Training and presentation skills; ability to translate technical processes for non-technical users.
- Problem-solving and troubleshooting aptitude.
- Collaborative mindset and ability to prioritize among competing requests.
Location(s)
Ahmedabad - Venus Stratum GCC
Kraft Heinz is an Equal Opportunity Employer Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. 
