Essential Duties And Responsibilities
- Primarily engage in Order management, day-to-day customer service, sales support, and demand planning
- Track order status and coordinate with planning, logistics, and dispatch teams for on-time deliveries.
- Act as single point of contact for customers on order status, dispatches, and delivery-related issues.
- Manage customer complaints, returns, or warranty claims in coordination with Quality and logistics teams.
- Accountable for Finished goods inventory management.
- Drive operational excellence and improve customer partnerships through the execution of high-quality service delivery.
- Prepare daily, weekly, and monthly sales MIS (order book, dispatch, revenue, backlog).
- Operate effectively in a fast-paced environment with shifting priorities.
- Maybe required to work beyond office hours to meet customer requirements.
- Analyze customer data to identify trends and insights
- Work with the sales team to identify areas for process improvement and automation.
Keys to Success
- Customer-focused mindset
- Strong problem-solving skills
- Collaborative team player
- Excellent business ethics and integrity
- Strong Communication & presentation skills
- Knowledge of Power Bi will be added advantage.
Supervisory Responsibilities
The incumbent reports to Sales Operations and support him in all day-to-day operation to achieve business objective of the company.
Requirements And Preferred Skills
6 to 8 years of experience in similar role in automotive components, Industrial companies.
Graduate/ Post Graduate Degree in Commerce or Supply Chain Management.
