Analyst - Hybrid Connectivity Services

Tata Communications Limited

Mumbai, India

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Posted 9 hours ago
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Job Description

Broad outline of the Role

This role is responsible for supporting product management operations by leveraging emerging AI tools and solutions to improve efficiency in capturing market updates, responding to product queries, and assisting sales and pre-sales teams. The focus is on enhancing current workflows and responsiveness, while building foundational capabilities for future, more advanced AI integration. The role remains grounded in supporting ongoing business operations and customer needs

Minimum Qualifications & Experience

Graduate with 0-4 years of experience

Other Knowledge & Skills

AI-Data Analysis
Reporting - manual & automated
Market Trend Analysis
Product Knowledge
Communication
Team Collaboration
Problem Solving
AI-augmented customer Insight Analysis
Compliance and Accuracy
Process understanding and process framing

Key Responsibilities

Use available AI tools (such as generative AI for prompt-based information retrieval and automated reporting) to assist in monitoring market trends and product updates,
Support sales and pre-sales teams by providing timely product information and insights
Collaborate with technical teams to ensure product support tools and resources are current and aligned with market requirements.
Assist in preparing reports on market trends and product performance, incorporating AI-generated data where appropriate, maintaining manual oversight and validation.
Innovate and come up with new features and capabilities valued by customers in the product. Support the implementation of new product features, using AI-driven market analysis and customer feedback as supplementary inputs.
Facilitate communication between product management and other departments to ensure alignment on product strategies and process
Come up with observations and ideas to enhance current process and handle with long term vision while execution
Willingness to learn new skills and subject matters relevant for the role
Monitor and report on the effectiveness of product support tools and suggest incremental improvements based on performance metrics and user feedback.
Identify and document opportunities for further AI adoption in product management, contributing to a culture of responsible experimentation and upskilling.
Document professionally on platform capabilities and user navigations

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About Company

Tata Communications LimitedJob Source: jobs.tatacommunications.com

Tata Communications is a digital ecosystem enabler that powers today&#8217;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217;s internet routes and connects businesses to 60% of the world&#8217;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216;Secure Connected Digital Experience&#8217; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 148606491

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