What are your Key Responsibilities
- Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / network knowledge
- Work on different tools which will help to identify Customer experience monitoring
- Handle troubleshooting on server issue & front end issues
- Conduct extensive quality check while executing client request
- Interact with client stakeholders to understand the customer impact and severity of issue
- Create report on daily and weekly basis on alerts observed on different Dashboard
- Help to create documentation on new projects an get trained on different activities
- Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel / PPT
- Interact with client stakeholders for validation
What Skills you should have
- Strong proficiency in MS Office, especially MS Excel and PPT
- Development skills will be an added advantage.
- Technical and Network knowledge will be helpful for troubleshooting on server.
- If this sounds like you then you are our kind of person
- You have completed a Bachelors Degree.
