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Job Description:
As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies.
Job ID: 148631567
Skills:
numerical ability , Excel, Certified CA, Ms Word
Skills:
Itil V3, ticketing system, Service Desk, customer documentation
Skills:
Excel, Operations processing, Domestic Global and OTC security markets, Microsoft Office Suite, Fixed Income and derivative product knowledge
Skills:
Java, Continuous Integration, Unit Testing, Continuous Deployment, Oracle Sql, Perl, Service Virtualization, Automated Testing, Application Lifecycle Management, Groovy, Python
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