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Job Description: Inbound Chat Analyst
As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies.
Job ID: 147302425
Skills:
Power Bi, Tableau, AWS Native data engineering
Skills:
Excel, Order to Cash process
Skills:
snowflake , Databricks, Oracle, Sql, Supply Chain Management concepts, DAX data modeling, Data Lakes, Power BI dashboarding
Skills:
S3, Redshift, Python, AWS, Glue, Apache Hudi
Skills:
Software Engineering, Information risk security guidelines, PLM Processes, Requirements elicitation and management techniques, Business process model and notational standards, Architecture standards, ERP Process Integration
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