What You'll Do
We are seeking a person with result-oriented and analytical skill - Cash Application & Deductions to join our Order-to-Cash (O2C) team. The candidate will be responsible for timely and accurate dispute resolution and deduction management.He/She should be well versed with account reconciliation and cash application.He/She should be able to work in collaboration with internal and external stakeholders to optimize cash flow and reduce aged deductions. This role requires strong analytical skills, customer-focused Dispute management, and the ability to work in a fast-paced environment.
Monitor customer accounts using Getpaid, Oracle R12, SAP ECC, S4 HANA.
Reconcile customer accounts and investigate short payments/deduction.
Investigate and resolve customer deductions, disputes, and chargebacks.
Review deduction documentation and validate the legitimacy of claims.
Collaborate with Sales, Customer Service, Logistics, and Finance teams & IT team to resolve deduction issues.
Process approved deductions and initiate recovery actions for invalid claims.
Monitor deduction aging and drive timely closure of outstanding item.
Qualifications
Bachelor's degree in a related field or equivalent education
More than 5 years of experience, Bachelors/Masters in finance preferred
Skills
- Good understanding of Eaton's business processes.
- Good understanding of Cash Application and Deduction management
- Good analytical skills.
- Good coordination and communication skills.
- Good knowledge of SOX and compliance requirements.
- Proficiency in office software, such as Excel and Word.
- Familiar with financial operating systems, such as SAP or Oracle
- Fluent English
- Proven customer focus and service delivery.
