Job Description
The Business Analyst/Assistant Manager role is part of the Analytics, Investment Optimization and Marketing Enablement (AIM) team within the Global Commercial Services (GCS) Marketing group at American Express. Based in Gurugram, this team serves as the analytical engine supporting the Global Commercial Card & Non-Card business.
The role focuses on marketing analytics, including portfolio analysis, campaign measurement, and optimization. It involves close collaboration with GCS Marketing teams to analyze customer behavior, evaluate marketing performance, and provide data-driven insights. The position requires strong analytical expertise, commercial card product understanding, and the ability to work in a highly collaborative, global environment.
Responsibilities
- Support business partners with campaign measurement, ROI analysis, and actionable data-driven insights.
- Conduct portfolio analytics to identify trends, composition, leading indicators, and future outlook.
- Provide analytical solutions to GCS Marketing partners to evaluate and improve business performance.
- Deliver accurate and timely monthly reporting for marketing leadership.
- Build marketing tracking dashboards to support strategic decision-making.
- Analyze customer behavior and assess the impact of marketing treatments.
- Collaborate across teams, stakeholders, and geographies to drive alignment and results.
- Identify opportunities, define success metrics, and resolve business challenges.
- Drive automation and continuously refine analytical frameworks.
- Challenge the status quo and generate innovative insights and business opportunities.
Qualifications
- Bachelor's degree in a quantitative field (e.g., Finance, Engineering, Mathematics, Computer Science, Economics).
- Strong analytical and technical skills with the ability to translate data into business insights.
- Proficiency in SQL and Python (mandatory).
- Experience with Big Data tools and BI platforms like Power BI or Tableau (preferred).
- Ability to work independently and in a matrixed organization with cross-functional teams.
- Strong communication skills with the ability to influence stakeholders.
- Ability to manage multiple projects simultaneously across teams and geographies.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
